Privacy Policy
At hodgdonreloadingsupplies, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, purchase products, or interact with our customer service team in Canada.
1. Information We Collect
To process orders, comply with Canadian federal regulations, and provide a secure shopping experience, we collect the following types of information:
Personal Identity & Contact Data: Name, billing address, physical shipping address (P.O. Boxes are not permitted for Dangerous Goods), email address, phone number, and age verification status (18+/19+ depending on your province or territory).
Payment Information: Payment card details are processed directly through secure, PCI-DSS compliant payment gateways. We never store raw credit card or debit card numbers on our servers.
Compliance & Legal Records: Transaction records, order history, and courier delivery receipts (including adult signature confirmations) retained to demonstrate compliance with Transport Canada Dangerous Goods (TDG) regulations and Natural Resources Canada (NRCan) Explosives Regulations.
Technical & Usage Data: IP address, browser type, device information, operating system, and website navigation patterns collected via cookies and analytics tools to optimize user experience.
2. How We Use Your Information
We use your personal data strictly for operational, legal, and transactional purposes:
Order Processing & Fulfillment: To process transactions, assemble orders using single-lot matching protocols, and ship products via certified Dangerous Goods ground courier networks.
Age & Compliance Verification: To verify that purchasers meet provincial minimum age requirements for acquiring Class 1 Explosives/propellants and to validate delivery addresses.
Customer Support: To communicate order status updates, direct tracking links, shipping notifications, and respond to technical or product inquiries.
Site Optimization & Security: To protect our platform against fraud, monitor system performance, and improve website functionality.
Marketing Communications: If you opt in to our newsletter, we may send you notifications regarding back-in-stock powders, new shipments, and technical guides. You can unsubscribe at any time using the link at the bottom of any marketing email.
3. Information Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties. We share your data only with trusted service providers necessary to operate our business and fulfill legal obligations:
Certified Shipping & Courier Networks: We share your name, physical delivery address, phone number, and package weight details with TDG-certified carriers (e.g., Canpar Dangerous Goods or specialized courier partners) to execute delivery and secure mandatory adult signature verification.
Payment Processors: Secure third-party payment gateways receive payment tokenization data necessary to process purchases safely.
Regulatory Authorities & Law Enforcement: We may disclose transaction and identity details if required by Canadian federal or provincial law, court orders, or lawful requests from Natural Resources Canada (NRCan) or law enforcement agencies investigating regulatory non-compliance.
4. Data Security & Storage
Encryption: Our entire website operates under 256-bit SSL/TLS encryption to protect data transmitted between your browser and our servers.
Vault Data Standards: Customer account and transaction data are stored on secure, firewall-protected servers located within Canada or compliant secure cloud environments.
Access Control: Access to personal data is restricted exclusively to authorized personnel who require the information to process orders or provide customer support.
5. Cookies & Tracking Technologies
We use essential and analytical cookies to ensure proper website operation:
Essential Cookies: Required for shopping cart functionality, user session maintenance, and postal code shipping validation.
Analytical Cookies: Help us evaluate traffic sources, popular reloading categories, and overall site performance to enhance user navigation.
You can manage or disable non-essential cookies through your web browser settings at any time; however, disabling essential cookies may impact shopping cart features.
6. Your Legal Privacy Rights
Under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to any inaccurate, incomplete, or outdated personal information.
Deletion: Request the deletion of your account and personal information, subject to mandatory record-keeping retention periods required by federal tax and dangerous goods regulations.
To exercise any of these rights, please contact our privacy compliance officer through our website contact form.